Frequently asked questions

Enter the NEX tracking number from your receipt on the tracking page.

From the chargeable weight (actual or volumetric weight, whichever is higher), the service and the destination. The price we quote is the price you pay, with nothing added on top. See rates and quotes.

It depends on the service and the destination. Staff tell you the expected transit time when you book. Customs checks can add time.

Documents are paper only, with no commercial value. Anything else is a parcel and needs a description of the contents and their value for customs.

Your CNIC, the recipient’s full address and phone number, and for parcels a list of contents and their value.

Duties and taxes in the destination country are set by its customs. They are usually paid by the recipient unless agreed otherwise when booking.

Dangerous goods, cash, and items the destination country bans. See services or ask us before booking.

No. A pickup request gives you a PR reference. Staff call you to confirm the pickup, carrier and price, and you get a tracking number when the shipment is booked.

Our focus is international shipping. Contact us for domestic shipments.